Last week I became an Uncle. It was ON the due date that I had an idea of a couple things I thought would be really fun to bring to the hospital after the baby was born. I found what I wanted on Cafe Press, and I knew I likely didn’t have much time so I paid an extra $30 to have the items shipped out for next-day delivery.

At about 6pm the next day I hadn’t received the package so I went online and noticed that there was a delivery attempt but no-one was there to sign for it.

Dang, I must have been at lunch!

Same thing the next day. But wait, I was here at 3:03pm when they tried to deliver it, and they didn’t leave a note on the door like they usually do.

After further poking around I realized that the package was being delivered to my old San Francisco address. Doh! Living in Portland now, it’s more than a little hard to just drive on down there and get it.

So I called UPS and all they could do was send the package back to the sender. Then I called Cafe Press, to tell them the problem, and asked that as soon as they receive the package again if they could immediately forward it on to my current address.

I was prepared for a little bit of a hassle, to say the least.

Then woman on the other end asked only one question. She asked for the correct address, and said she’d send out a new package, next-day delivery, and that I’d have it tomorrow. Wow! It was my fault that I had overlooked that the address was wrong when I placed the order. And it’s not cheap to overnight a package. But they covered it, no questions asked, and I’m a ridiculously happy customer.